Online Store Terms and Conditions

§ 1. General provisions

These Terms and Conditions govern use of the online shop operating under the Filmfy brand and distance sales contracts concluded through it.

The store sells transparent PVC protective mats ("soft glass") for countertops, tables and desks - in ready-made sizes and cut to individual customer dimensions.

Placing an order constitutes acceptance of these Regulations. The regulations are available free of charge on the store's website in a way that enables their acquisition, reproduction and recording.

§ 2. Seller's details

The seller and administrator of the store is:

• JDG „Wasz Stół"
• NIP: 5223233873
• Address: ul. Widawska 5/21, 01-494 Warszawa
• Phone: +48 45 104 05 40 (available Mon–Fri 8:00–18:00 (CET))
• E-mail: sales@filmfy.eu

The Customer may contact the Seller by telephone, e-mail and by correspondence at the address indicated above.

§ 3. Placing orders

Orders can be placed 24 hours a day, 7 days a week via the store's website. Placing an order does not require creating an account.

To place an order, the Customer:

1. selects a finished product or configures the mat in the calculator (shape, thickness, dimensions),
2. adds a product to the cart and goes to the summary,
3. provides data necessary for the execution and delivery of the order,
4. chooses the delivery method and payment method,
5. confirms the order with a button indicating the obligation to pay.

After placing the order, the Customer receives a confirmation containing its details to the provided e-mail address. The sales contract is deemed concluded upon receipt of this confirmation.

In the case of cut-to-size mats, please provide the dimensions carefully. If you have any doubts about the size or thickness, please contact us at:+48 45 104 05 40— we will help you choose the right product before placing the order.

§ 4. Prices and payments

All shop prices are gross prices, include VAT where applicable and are expressed in euros (EUR). Delivery is priced separately for the destination selected during checkout.

The shop provides secure online payment through Stripe and PayPal. The customer chooses the payment method at the stage of placing the order. The methods currently available are presented in the basket and in the order form.

• online payment — payment cards and any local methods made available by Stripe, or payment through PayPal. The Seller neither collects nor stores payment-card details; the Customer provides them directly to the payment provider,
• PayPal — payment through the Customer's PayPal account where that method is selected at checkout,
• VAT invoice— issued at the Customer's request; for this purpose, please provide your invoice details when placing the order or in an e-mail.

Order fulfilment begins after the selected online payment provider confirms payment.

§ 5. Fulfillment and delivery

Production time depends on the selected product and shape. Delivery is handled by EuroBusinessParcel; the applicable estimate is shown during checkout and in the order confirmation.

• Orders are dispatched from Poland to the destinations available at checkout.
• Shipment and tracking updates are sent by email.
• The delivery cost for the selected destination is €9.14. It is calculated from the destination tariff for a parcel up to 10 kg. The placeholder €1,000,000.00 does not create a free-delivery entitlement. The final delivery cost is shown before the order is confirmed.

Please check the condition of the parcel upon receipt. If damage is found, we recommend writing up a damage report with the courier - this will facilitate the consideration of a possible complaint, although it is not a condition for reporting it.

§ 6. Right to withdraw from the contract

The Customer who is a Consumer has the right to withdraw from a distance contract within the time limit14 dayswithout giving any reason and without incurring any costs, except for the costs indicated below. The deadline is counted from the date of receipt of the goods.

To exercise your right of withdrawal, simply inform us of your decision by making an unambiguous statement by telephone at:+48 45 104 05 40or by e-mail tosales@filmfy.eu. The goods must be returned immediately, no later than within 14 days from the date of withdrawal from the contract.

We refund all payments received, including the costs of delivery of the goods (except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest usual method offered by the Seller).immediately, no later than within 14 daysfrom receipt of the withdrawal notice. The Seller may withhold reimbursement until the goods are returned or the Consumer supplies evidence of return, whichever occurs first. Reimbursement uses the same payment method as the original transaction unless expressly agreed otherwise.

Right of withdrawalis entitled to the full extentin relation tostandard (catalogue) products, which means all ready-made sizes available in the Store's catalog at the time of purchase. The seller does not maintain a separate, closed list of dimensions for this purpose - a standard product is each ready-made catalog item, regardless of its dimensions. The consumer may withdraw from such a contract within 14 days without giving a reason, also when the mat is physically cut from a roll.

According toart. 38 section 1 point 3 of the Consumer Rights Actright of withdrawaldoes not applyin relation to a contract in which the subject of the service is "non-prefabricated goods, manufactured according to the consumer's specifications or serving to meet his individual needs". The exclusion covers thisindividual products, meaning products made to parameters specified by the Customer, particularly width, length, diameter, shape, corner radius or edge finish. Classification depends on how the item is created: an item selected from the catalogue remains standard, while an item configured by the Customer is made to specification. Full details are in the Returns and complaints policy.

If the Seller has not informed the Consumer about the right to withdraw from the contract, the deadline for withdrawal is extended and expires after12 monthsfrom the date of expiry of the basic 14-day period. If the Consumer was informed about this right before the expiry of this period, the 14-day period runs from the date of providing the information.

Voluntary return of an individual product

Despite the lack of a statutory right to withdraw from the contract, the Seller voluntarily allows the Consumer to return a properly made individual product within 14 days from the date of its receipt.

An individual product is considered to be a product made according to the parameters specified by the Customer, in particular dimensions, diameter, shape, corner radius or finishing method.

If you use the voluntary return of an individual product, the Seller returns it75% of the price of the returned product. The remaining 25% of the price of this product is non-refundable under this voluntary policy. The direct cost of returning the product to the Seller is borne by the Customer. This rule applies only to individual items - catalog items in the same order are settled according to the statutory principles described above.

The voluntary return policy for individual products does not limit the Consumer's statutory rights in the event of non-compliance of the goods with the contract.

If the product is inconsistent with the contract, was not manufactured in accordance with a properly placed order or has a defect, the case is considered in accordance with the statutory complaint rules described in § 7 - without 25% deduction and without charging the Consumer with the cost of returning it.

§ 7. Complaints - non-compliance of the goods with the contract

The seller is obliged to deliver the goods in accordance with the contract. The Seller's liability towards the Consumer is based on the regulationsChapter 5a of the Consumer Rights Act (Articles 43a–43g), effective from January 1, 2023. The provisions on warranty for defects under the Civil Code do not apply to contracts with Consumers.

A complaint can be filed:

• by e-mail to:sales@filmfy.eu,
• by phone at+48 45 104 05 40.

Please describe the discrepancies and, if possible, attach photos. In your request, please indicate your order number and the desired method of handling the matter.

Consumer rights and their order

If the goods are inconsistent with the contract, the consumer may first demandrepair or replacementgoods. The Seller may make an exchange when the Consumer requests repair, or a repair when the Consumer requests replacement, if bringing the goods into compliance with the contract in the manner chosen by the Consumer is impossible or would require excessive costs. We perform repairs or replacements within a reasonable time and without excessive inconvenience to the Consumer, and the costs (including the costs of returning the goods) are borne by the Seller.

Price reduction or withdrawal from the contractThe Consumer may only make a demand if: the Seller has refused to repair or replace or has not performed them, the non-conformity persists despite attempts to bring the goods into compliance with the contract, the repair or replacement would involve excessive inconvenience to the Consumer, or the Seller has stated that he will not bring the goods into compliance with the contract within a reasonable time.

If the goods are inconsistent with the contractmaterial, The consumer may immediately - without prior request for repair or replacement - submit a declaration of price reduction or withdrawal from the contract. The consumer may not withdraw from the contract if the non-conformity is immaterial; the non-compliance is presumed to be material.

Deadlines

• The seller is liable for the non-compliance of the goods with the contract existing at the time of its delivery and disclosed within2 yearsfrom the date of delivery of the goods to the Consumer.
• Non-conformity of the goods with the contract disclosed before the expiry2 yearsfrom the release of the goodsit is presumed to have existed at the time of its delivery- the burden of proving otherwise rests with the Seller.
• Consumer claims for non-compliance of the goods with the contract become time-barred upon expiration6 yearson the general principles of the Civil Code.
• The Seller responds to the complaint in a timely manner14 daysfrom the date of its receipt.Lack of response within this period means that the complaint will be acceptedconsidered justified.

Detailed procedure can be found inReturns and complaints policy.

Customers who are not consumers - warranty under the Civil Code

In relation to Customers who are not Consumers (as well as those who are not natural persons concluding a contract directly related to their business activity, when the content of the contract shows that it is not of a professional nature for them) the provisions onwarranty for defectscontained in the Civil Code (Article 556 et seq.). In this respect, the Seller's liability under the warranty is excluded to the fullest extent permitted by law, and the Customer loses his warranty rights if he did not examine the goods at the time and in the manner usual for items of this type and did not notify the Seller about the defect immediately after its discovery.

§ 8. Personal data

The administrator of Customers' personal data is the Seller. The data is processed solely for the purpose of fulfilling orders, handling complaints and fulfilling legal obligations. Detailed information on data processing, cookies and customer rights is includedPrivacy Policy.

§ 9. Extrajudicial methods of resolving disputes

The consumer has the opportunity to use out-of-court methods of dealing with complaints and pursuing claims. The use of these procedures is voluntary and free of charge, and the Seller declares its will to amicably resolve any dispute. In particular, the following are available:

• district (municipal) consumer advocate— free legal assistance and intervention with entrepreneurs; the competent spokesman is the Consumer's place of residence,
• Provincial Inspectorate of Trade Inspection— proceedings for out-of-court resolution of consumer disputes and a permanent consumer arbitration court operating at the Inspectorate,
• Office of Competition and Consumer Protection— register of entities authorized to resolve disputes out of court and information on available procedures:polubowne.uokik.gov.pl.

The EU Online Dispute Resolution (ODR) platform has ceased operations - it has not accepted new complaints since March 20, 2025, and its provisions expired on July 20, 2025 (Regulation (EU) 2024/3228 of the European Parliament and of the Council). Please use the paths indicated above.

§ 10. Final provisions

In matters not regulated by these Regulations, generally applicable provisions of Polish law shall apply, in particular the Civil Code and the Consumer Rights Act.

The Seller reserves the right to change the Regulations for important reasons. The provisions of the Regulations in force at the time of placing the order shall apply to orders placed before the changes come into force. Customers are informed about changes by publishing a new version on the store's website.

If you have any questions regarding the Regulations or order, please contact:+48 45 104 05 40,sales@filmfy.eu.